Legacy customer information systems (CIS) can be a huge challenge. Not only are they complex to integrate with other systems, but are also slow during data migration, expensive to maintain, and thus increase time to market. Utilities planning to migrate to a new CIS can evaluate Infosys Pre-configured and Accelerated Customer Care & Billing Enablement (PACE). Our application runs effortlessly on SAP.
Infosys PACE for SAP S/4 HANA is a preconfigured industry specific solution that enables utilities to operate in real-time, and with predictable and manageable costs. The solution offers digital (multichannel foundation), analytics (BW/ 4HANA), and usability (Fiori). The solution is available for electric, gas, and water utilities and can be implemented for both residential and non-residential customers.