Topic: Preparing an Organization for a Big CIS Replacement Initiative

Date June 10, 2020

Time Wednesday – 1:00 PM – 2:00 PM Eastern

View the Webinar

Event Overview

The utility industry has been reorienting its perspective towards customers for some time now. This reorientation got a fillip with the recent health pandemic.

Many utilities are now initiating CIS replacements - a complex and challenging transformations for an enterprise.

However, careful planning and early preparation can make this initiative simple and beneficial, faster.

View the Webinar – part of the CS Week Virtual Touch series – to ensure your CIS transformation gets off to the right start.



Janette Espino

Janette Espino - General Manager, Customer Energy Solutions, ConEdison

Colin Harrison

Colin Harrison - Associate Partner, Infosys Consulting

Key Takeaways

  • Understand the approach and benefits for early planning of a CIS Replacement initiative
  • Review areas to focus on, such as, data conversion, process standardization, integration with Edge systems, and others, which can ensure quicker benefits and program success
  • Learn about the mechanisms for establishing program governance structure, review and approval processes, and early metrics and KPIs to measure program milestone and success
  • Get a firsthand glimpse into ConEd’s experience. Prior to embarking on a multi-year program to replace their customer service and billing platforms, both Consolidated Edison Company of New York (CECONY) and Orange and Rockland Utilities (O&R) completed an 8-month pre-CIS initiative in preparation for the transformation. On this webinar, Janette Espino will share the benefits they experienced from starting early, as they consolidated critical process and platforms across two operating companies.

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