Event overview
COVID-19 and its projected lingering effect on new equipment sales has increased the importance of services revenues for manufacturers. At the same time the risk of periodic, even if localized, pandemic flare-ups mean that rendering in-person service will continue to be challenging. Last but not the least, dispatching a technician in-person continues to be the most expensive way to provide services, impacting bottom line in these uncertain times.
This webinar will highlight what manufacturers need to do in the post-COVID world to set the stage for recovery and long-term growth.
Key Topics that will be covered:
- The post-COVID world and manufacturing aftermarket services
- Calls to action: Stabilizing business, growing service footprint, and meeting customer expectations
- The digital acceleration imperative for equipment services
- Komatsu’s post-COVID aftermarket services journey
- Q&A
Speakers:
Anubhaw Bhushan - Director, CRM, Komatsu
Aly Pinder - Program Director, Service Innovation and Connected Products, IDC
Rajiv Puri - Vice President, Servitization and Aftermarket Transformation offering, Manufacturing, Infosys
Moderator and Host:
David Brousell – Co-Founder Manufacturing Leadership Council, a Division of the National Association of Manufacturers
We are looking forward to your participation in the webinar!
Disclaimer: The webinar confirmation mail will be sent by National Association of Manufacturers
