Date: November 12, 2020

Time: 10:00 a.m. – 11:00 a.m. EST | 07:00 a.m. – 08:00 a.m. PST

Duration: 1 hour

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Event Overview

Covid-19 flipped the endemic, decades-old corporate mindset of resisting change to one of advocating change. What we now have is the emergence of dynamic digital organizations where people are energized by technology, and are plugging into business experiences that are progressing rapidly to places where the possibilities are limitless. The future is unfolding before our eyes.

The pandemic exposed things we can’t do, but it also helped us realize things we can do. As the true financial impact on businesses emerges, we are noticing where companies are focusing and “placing their bets.” While the impact varies significantly by the industry context, we will all need to write a new playbook to attack opportunities, which begins with unleashing your organizational capital — your people. We will never get another opportunity to do what we always knew we had to do.

HFS Research, in partnership with Infosys, surveyed 400 Global 2000 executives to gauge the sentiment of enterprises post the pandemic shock, call out the impact, and reveal recovery insights. Join this complimentary webinar where HFS and Infosys share the key findings from the study and discuss:

  • Impact of the pandemic shock on different industries
  • Adapting, protecting, and digitizing businesses
  • Mission-critical “have-to-have” investment areas
  • The outlook for technology and business services
  • Unlocking untapped human potential to survive and thrive in the new economy

Speaker Details

Host and moderator: Phil Fersht, CEO and Founder, HFS Research

Phil Fersht

Phil Fersht is widely recognized as the world’s leading independent analyst focused on the alignment of business operations and technology spanning over two decades. He has a global reputation for calling out the big trends, unafraid to share his honest views, driving a narrative on the technology and business services industries that shapes many leadership decisions. His reputation drove him to establish HFS Research in 2010, which has today grown into one of the leading industry analyst firms.

Fersht coined the term “OneOffice” (2016) which describes HFS Research’s vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. In 2012, he authored the first analyst report on Robotic Process Automation (RPA), introducing this topic to the industry and is widely recognized as the pioneering analyst voice that has driven the evolution of the RPA industry.

Prior to founding HFS in 2010, Phil has held various analyst roles for Gartner (AMR) and IDC and was BPO Marketplace leader for Deloitte Consulting across the United States. Over the past 20 years, Fersht has lived and worked in Europe, North-America, and Asia, where he has advised on hundreds of operations strategy, outsourcing, and global business services engagements.

He is also the author and creator of the most widely-read and acclaimed blog in the global services industry, entitled “Horses for Sources” now entering its fourteenth year. He regularly contributes to key media publications and is a regular keynote speaker at major industry events, such as NASSCOM, ANDI, ABSL, Sourcing Interests Group and HFS Research “FORA” Summits. He was named Analyst of the Year in 2016 for the third time by the Institute of Industry Analyst Relations, which voted on 170 other leading IT industry analysts.

He received a Bachelor of Science, with Honors, in European Business and Technology from Coventry University, UK and a Diplôme Universitaire de Technologie in Business and Technology from the University of Grenoble, France. He also has a diploma from the Market Research Society in the UK.


Mohit Joshi

Mohit Joshi - President, Infosys

Mohit Joshi is a President of the company. He is Head of Banking, Financial Services & Insurance ( BFSI), Healthcare and Life Sciences at Infosys and is also responsible for firm-wide sales operations and reporting processes, including large deal pursuits and top account growth. Mohit has over 18 years of professional experience working across the US, India, Mexico, and Europe. His area of expertise lies in the intersection of financial services and technology. Mohit was also selected as a Young Global Leader (YGL) by the World Economic Forum, Davos earlier this year.

He joined Infosys in 2000 and has since worked in different capacities. In his previous role, he was responsible for leading the Financial Services practice in Europe. In 2007, Mohit was appointed as CEO of Infosys Mexico and was instrumental in setting up the first subsidiary in Latin America.

Mohit has previously worked in India with ABN AMRO and ANZ Grindlays in their Corporate and Investment banks.

Mohit holds a Master of Business Administration from the Faculty of Management Studies, Delhi University and a bachelor’s degree in history from St. Stephen’s College, Delhi.

Saurabh Gupta

Saurabh Gupta - Chief Research Officer, HFS Research

Saurabh Gupta is Chief Research Officer at HFS. He oversees HFS’ global research function managing the global team of analysts across US, Europe, and Asia-Pac. He works closely with the CEO to set the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research.

He is a recognized thought leader and passionate problem solver in the global services industry. With 15+ years of experience across client, provider, advisory, and analyst roles, he brings a uniquely realistic and wide-ranging perspective to our industry’s challenges and opportunities. Before joining HFS, Saurabh led strategy for Genpact’s CFO and transformation services, helped shape the Business Process Services (BPS) strategy for AbbVie, managed Everest Group’s global BPS practice, and worked as a techno-functional consultant at Infosys.

Saurabh advises senior executives on business transformation initiatives with a strategic mindset and execution orientation. He has authored over 125 research reports, is a frequent speaker, and is regularly quoted in industry publications. He is well-known for spotting disruptive trends like As-a-Service, Cloud, Analytics, Robotics and predicting their implications for different stakeholders. He brings to the table a combination of subject matter expertise and structured thinking with effective collaboration and communications.

Saurabh is a Mechanical Engineer from Delhi College of Engineering and MBA from IIT Bombay. He lives in Chicago with his wife and daughter. He is a fan of Indian cricket and European soccer but is still trying to comprehend American football.

Michael Ruttledge

Michael Ruttledge - CIO and Head of Technology Services at Citizens Bank

Michael Ruttledge is a technology leader with over 10 years of executive level leadership experience driving the creation and transformation of products and services in markets across the globe. He has over 20 years of experience in Infrastructure and Engineering roles in financial services including banking, payments, merchant services, consumer and commercial services, customer service, risk, fraud, compliance and Finance. Michael has been recognized for developing the vision, strategy and innovative culture to execute new digital capabilities, big data, payments, and next generation analytics platforms to advance business opportunities. His areas of excellence include:

  • Digital Capabilities
  • Infrastructure management
  • Cyber security
  • API's
  • IT Strategy, Architecture and Engineering
  • Cloud platforms
  • Big Data and Artificial Intelligence Capabilities
  • Agile delivery
  • High Availability platforms

Michael is an advocate for Big Data as a means to power the growth agenda with next generation analytics, machine learning, strategic insights and new business ventures. Michael and team have been driving the company’s digital transformation delivering innovative products, and leading edge capabilities.

Michael played an instrumental role in driving technology transformation in talent and cultural transformation at scale, fostering experimentation, agile development, self-service and open source projects. Examples include Robotics, Big data, self-service analytics and Artificial Intelligence.

Michael has a track record of delivering large-scale, complex technology initiatives to deliver new products and business growth across global units. He has developed the strategy and delivered several multi-million dollar projects transforming capabilities in the Banking , Payments, Information Management and the Regulatory space.