Date Thursday, September 17, 2020

Time 10:00 a.m. CST | 08:00 a.m. PDT | 04:00 p.m. BST | 08:30 p.m. IST

Duration 60 minutes


Event Overview

Wondering how to leverage your Enterprise Data Platform to enhance the experience of different stakeholders? Join us for a webinar. On it, we will share our experience of how you can capitalize on a data analytics platform to provide consistent information to your customers, CSRs, and internal stakeholders. Listen to how a leading utility deployed an internal analytical model and leveraged analytical partners.


Key Takeaways

  • Learn why a utilities organization needs a data analytics platform
  • Key steps to enable stakeholders to use the information on your data analytics platform
  • Example use cases and customer experience channels that a utility can impact with analytics


Dean Hengst

Dean Hengst - IT Director – Analytics, Exelon Corporation

Dean Hengst is a IT Director in IT Architect for Business Intelligence Data Analytics (BIDA) at Exelon Utilities (EU). In this position, Dean leads the BIDA architecture across Exelon’s six utilities — Baltimore Gas and Electric, ComEd, PECO, Pepco, Atlantic City Electric, and Delmarva. Dean has 23+ years of IT experience with an extensive background in Electric Utilities T&D Systems, Enterprise Architecture, and delivery of large projects. Dean has been a part of delivery for Outage Management Systems, Mobile Dispatch Systems with a heavy emphasis on integrations and solution architecture. Dean has a Bachelor of Science degree in Mathematics Applied Analysis from University of Houston.

Ashwin Kumar Sugavanam

Ashwin Kumar Sugavanam - Practice Leader – Data and Analytics, Infosys

Ashwin has a demonstrated history of building practices to deliver complex programs across the data fabric (Data on Cloud, Big Data, MDM, and Visualization) globally for clients in Energy, Utilities, Communication, Consulting & Publication at Infosys. Prior to that, Ashwin established and managed multiple large transformational programs in Amdocs CRM in the Communication and High-Tech Manufacturing. He was also engaged in managing a major public health program in the US with Satyam Computers.

Here’s more on how we helped our clients