Date: May 11, 2021

Time: Virtual

Register Now

Event Overview

Infosys is a select sponsor at ServiceNow’s Knowledge 2021 Digital Experience conference.

This flagship digital experience is where the ServiceNow community comes together to help companies transform their world of work, one workflow at a time. See how Infosys and ServiceNow is helping some of the most innovative companies on the planet leverage modern digital workflows to transform them into smarter enterprises.

The Infosys theme for this year is “Modern workflows I Smarter Enterprises”. Access the Infosys channel to learn how Infosys ServiceNow suite of offerings, part of Infosys Cobalt, help enterprises grow their business, become more resilient, and reshape their industries with digital workflows.


Live Connect with Infosys, Carrier and ServiceNow


Carrier had a well-planned and aggressive separation plan from UTC. The charter for our customer speakers and team was to support the goal of splitting the parent company UTC into three entities and ensuring successful Go Live for the HRSD and Service Excellence platform in the established time frame. Join this session to learn about the journey and how the Carrier, Infosys and ServiceNow teams collaborated for success and more on future plans to leverage the ServiceNow Common Service Data Model as the foundation to support additional business initiatives at Carrier.


Polly Fabry, Senior Director, Digital Lead for Carrier Business Services (CBS), Carrier Corporation

Ganesh Rajendran, Director, Service Excellence Infrastructure Services, Carrier Corporation

Ajay Chawla, Delivery Head – Americas, Service Management Practice, Infosys

Allen Hackman, Senior Director, Global Head of Manufacturing Industry Solutions, ServiceNow

Moderator: Tom Davasia, Director, ACE Industry Solutions, Manufacturing Industry, ServiceNow

Featured Client Sessions


Transforming Proximus to a customer-centric digital company leveraging CSM

Lorenz Vandamme, Domain Manager, Proximus
Himani Tewari, Principal Consultant, Infosys


Digital transformation in 13 days at supersonic speed.

Dennis Piper, Manager, Conagra Brands
Binny Chacko, ITSM Practice Director, Infosys


Infrastructure provisioning automation and monitoring

Ronnie Falgout, IT Operations Manager, Hewlett Packard Enterprise
Hemambaradara Rao Erra, Lead Consultant, Infosys

Featured Chat Session with GuideVision – an Infosys Company

Date: May 13 at 8:00 a.m. GMT / 1:00 a.m. PST

Chat moderators:
Jan Otýpka, Sales Manager, GuideVision - an Infosys company
Lukáš Varaja, Head of Presales, GuideVision - an Infosys company

Topic: ServiceNow Platform Restart: How to Improve End User Perception

Register here to attend Knowledge 2021 Digital Experience!

Related Reading

In Conversation with ServiceNow – Role of AI and Automation

Infosys Positioned as a Leader in the Everest Group ServiceNow Services PEAK Matrix® Assessment 2021

Infosys named as Global Service Provider Partner of the Year by ServiceNow