Date: June 23, 2022

Time: 15:00 – 16:15 SGT I 12:30 – 13:45 IST

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Event Overview

With the advent of neo banks, emergence of fintech, rapidly changing consumer behavior, increasing relevance of privacy and data security, financial organizations are being forced to reimagine their operations and service models with a digital-first approach.

Customers are increasingly judging banking services by quality and consistency of experience and not by the product portfolio on offer.

This, in turn, is making banks rethink their ‘customer journey’ end-to-end.

Join industry leaders from Infosys, Microsoft, and IDC to learn:

  • The challenges faced by banking industry and how a modern, customer-centric, adaptive and scalable CX solution can address these challenges
  • What it takes for a successful transformation of banking operations
  • How our custom-made solution 'Modern CX for Banking' can help banks reimagine service delivery in the experience economy
  • Our successful models of digital banking experience delivered for clients in South-East Asia
Timing SGT Session Details & Schedule Speakers
15:00 – 15:05 Introduction Amit Syamal
15:05 – 15:15 How Microsoft is gearing up to address needs of the banking industry Sandeep Khole
15:15 – 15:25 IDC on banking credentials in APAC Rijo George Thomas
15:25 – 15:40 Infosys Modern CX for Banking Solution and Success Stories Rithika Messiahdas and Anmol Jain
15:40 – 16:00 Panel Discussion


Sandeep Khole

Sandeep Khole, Business Applications Sales – FSI Lead (APAC), Microsoft

Rijo George Thomas

Rijo George Thomas, Research Manager, IDC

Amit Syamal

Amit Syamal, Associate Vice President, Microsoft Practice - APAC, Infosys

Rithika Messiahdas

Rithika Messiahdas, Principle Consultant, Infosys

Anmol Jain

Anmol Jain, Managing Partner, Infosys Consulting


About us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.