Date: June 23, 2022
Time: 15:00 – 16:15 SGT I 12:30 – 13:45 IST
Event Overview
With the advent of neo banks, emergence of fintech, rapidly changing consumer behavior, increasing relevance of privacy and data security, financial organizations are being forced to reimagine their operations and service models with a digital-first approach.
Customers are increasingly judging banking services by quality and consistency of experience and not by the product portfolio on offer.
This, in turn, is making banks rethink their ‘customer journey’ end-to-end.
Join industry leaders from Infosys, Microsoft, and IDC to learn:
- The challenges faced by banking industry and how a modern, customer-centric, adaptive and scalable CX solution can address these challenges
- What it takes for a successful transformation of banking operations
- How our custom-made solution 'Modern CX for Banking' can help banks reimagine service delivery in the experience economy
- Our successful models of digital banking experience delivered for clients in South-East Asia
| Timing SGT | Session Details & Schedule | Speakers |
|---|---|---|
| 15:00 – 15:05 | Introduction | Amit Syamal |
| 15:05 – 15:15 | How Microsoft is gearing up to address needs of the banking industry | Sandeep Khole |
| 15:15 – 15:25 | IDC on banking credentials in APAC | Rijo George Thomas |
| 15:25 – 15:40 | Infosys Modern CX for Banking Solution and Success Stories | Rithika Messiahdas and Anmol Jain |
| 15:40 – 16:00 | Panel Discussion |
Speakers:
Sandeep Khole, Business Applications Sales – FSI Lead (APAC), Microsoft
Rijo George Thomas, Research Manager, IDC
Amit Syamal, Associate Vice President, Microsoft Practice - APAC, Infosys
Rithika Messiahdas, Principle Consultant, Infosys
Anmol Jain, Managing Partner, Infosys Consulting
About us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
