Date: February 17, 2022

Venue: Virtual

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Event Overview

Infosys Financial Services, in collaboration with Google Cloud, is pleased to have hosted an exclusive panel discussion ‘Transforming Banking Experience Through Cloud Driven Modernization’, where our distinguished panel talked about building future-ready digital customer experience journeys by overcoming challenges presented by legacy systems and disconnected data within financial services industry.

Designing and delivering next generation customer experiences and journeys is not easy, given the presence of legacy systems and disconnected data within financial services firms. Cloud-led transformation involving legacy modernization, data and analytics, next-gen technologies and hyper-personalization are key to unlock the value from these systems.


Key Takeaways:

Key leaders at BNY Mellon, HSBC and Citizens Bank joined experts from Infosys Financial Services and Google Cloud to discuss the following and more:

  • How can the financial services industry transform by modernizing legacy systems and technologies to cloud-native business platforms?
  • How can financial services firms integrate and unlock the power of data with cloud-based data platforms incorporating analytics and AI/ML?
  • How can financial services firms meet rising customer experience expectations of hyper-personalization leveraging data and cloud?

Event Panelists

Madhu Pulasseri

Senthilkumar Ramakrishnan
Head of Mainframe Transformation Engineering, BNY Mellon

Ashok Kumar

Scott Kain
Regional Global Head for Cloud Services - US, HSBC

Ashok Kumar

Shruti Saxena
SVP - Head of Marketing Technology & Digital Content, Citizens Bank

Ashok Kumar

Rob Brown
Director, FSI Customer Experience and Design, Google Cloud

Ashok Kumar

Dennis Gada
Industry Head, Financial Services, Infosys

Ashok Kumar

Rajaram R K
Cloud Strategy Head - Financial Services, Infosys