Event Overview
The utility needs to address shifts in business, technology, and consumer behavior – engage with digital consumers, enhance customer acquisition and retention, drive excellence in field operations, capitalize on advanced data analytics, streamline billing and payments, optimize credit and collection processes, and mitigate disruption.
CS Week 2023 is the premier customer service conference serving electric, gas and water / wastewater utilities. It hosts sessions and workshops spanning the customer experience lifecycle.
American Electric Power and Infosys experts navigate a complex business transformation program. Find out how a leading electric utility is modernizing its IT ecosystem to engage and delight customers in a silent and seamless manner.
Visit Infosys, gold sponsor of CS Week 2023, as we navigate the pressing challenges and emerging opportunities at electric, gas and water utilities. Meet our experts at Booth # 413.
Speaking Session Details
AEP Stratus Journey: A New Way of CIS Transformation Planning
American Electric Power is one of the largest electric energy companies in North America. The electric utility serves 5.5 million customers with 26,000 megawatts of generating capacity, including 7,100 megawatts of renewable energy.
American Electric Power is modernizing its frontend and back-office systems, processes and operations as part of an enterprise business transformation program.
American Electric Power is adopting a unique approach by incorporating pre-common enablement and MVP to mitigate solution complexities and standardize key business processes across operations.
The scale and complexity of the program demands a cloud-first strategy, agile program management and delivery. American Electric Power is partnering with Infosys to set new benchmarks in CIS transformation.
Date: May 4, 2023
Time: 3:45 – 4:45 PM
Venue: Room No. E212B
Presenters
Julie Standley
IT Director – Customer Information Transformation, American Electric Power
Amy Jones
Customer Technology Integration, American Electric Power
Andrew Joo
Program Director - Lead SI, Infosys
Meet our experts for a one-on-one meeting at Booth #413 during CS Week 2023.
