Evolving the GCC Play: From Cost to Value

Event Overview

As the global insurance industry undergoes rapid transformation, GCCs are being called upon to go far beyond their traditional cost-efficiency mandates. Today, they must step up as innovation hubs, driving strategic outcomes and delivering measurable value across the enterprise. The shift from support-focused operations to becoming centers of excellence for transformation is not just important — it’s imperative to stay relevant in a fast-evolving, tech-driven market.

Event Description

This exclusive roundtable will dive into how insurance GCCs can embrace emerging technologies, adapt to dynamic business needs, and play a pivotal role in shaping the future of insurance. We’ll explore how capabilities like AI, automation, and data analytics are redefining underwriting, claims management, and customer engagement, while also unlocking new opportunities for decision-making and growth.

Equally important is the human aspect — we’ll look at how GCCs can reskill talent, foster a culture of continuous learning, and build agile, future-ready teams that align with evolving business goals.

Featuring insights from industry leaders, domain experts, and Infosys thought leaders, this session will surface best practices, real-world success stories, and actionable strategies to help insurance GCCs evolve into strategic value creators at the heart of organizational success.

Agenda

About us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 55 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 55 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.