Infosys Recognized as a Leader in ISG Provider Lens™ Global Capability Center Services Study 2025

Infosys has been recognized as a leader in the inaugural ISG Provider Lens™ Global Capability Center (GCC) Services Study 2025. Infosys was recognized as a leader across both quadrants – GCC Design and Setup and Optimization and Enhancement. This recognition reaffirms Infosys’ market-leading capabilities in helping enterprises build, scale, and transform their global capability centers.

The ISG report evaluated 46 organizations on their expertise in GCC Design, Setup, Optimization, and Enhancement Services. Infosys stood out for its comprehensive end-to-end GCC incubation services, offering flexible models like Build-Operate-Transfer (BOT) and hybrid captive setups.

The report highlighted Infosys’ ability to integrate strategic location planning, regulatory compliance, and advanced tech-driven infrastructure to create scalable and secure GCC operations. Infosys was also recognized for its optimization services, which use AI automation, workforce transformation, and advanced analytics to ensure operational resilience and long-term value for clients. In addition, Infosys’ strong partner ecosystem—spanning regulatory, real estate, and technology advisory services—was commended for enabling seamless and efficient GCC setup and operation.

To access the custom copy of the reports, please visit: https://www.infosysbpm.com/newsroom/analyst/documents/gcc-optimization-and-enhancement.pdf and https://www.infosysbpm.com/newsroom/analyst/documents/gcc-design-and-setup.pdf