Enhancing workplace efficiency through communication synthesis

A leading professional services firm partnered with Infosys to promote clarity in client project progression.

The firm faced post-call misunderstandings about next steps on client projects and sought Infosys' expertise to synthesize the information shared during calls to create a clearer path forward.

Key Challenges

Video calls with the firm’s clients could result in post-call misunderstandings about the next steps on client projects.
Infosys was hired to help synthesize the information shared during the calls and create a clearer path forward.

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The Solution

A tool that clarified roles and responsibilities, as well as risks and controls

A generative AI-based application enabled the origination of a process narration document in Word, along with a flow chart – both of which guided future responsibilities for each division, while also identifying key risks and controls.

Streamlining communication for enhanced project clarity

Generative AI-based application to guide project execution
Production of process narration document in Word and flow chart
Clear definition of responsibilities, risks, and controls
Significant time and effort savings on client projects

Benefits

Reduced time and effort: Significant savings in time and effort on client projects

Greater clarity: Reduced misunderstandings about internal roles and responsibilities

Experience

Insight

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Application Development and Maintenance

Business Process Management

Consulting Services

Incubating Emerging Offerings

Synthesizing communications to facilitate workplace efficiency

The Solution

Streamlining communication for enhanced project clarity

Benefits