Nelson Hall Recognized Infosys as a Leader in Cognitive & Self-Healing IT Infrastructure Management Services 2025
NelsonHall assessed and evaluated Infosys’ offerings and capabilities in cognitive and self-healing IT infrastructure management and has identified Infosys as a Leader in the Overall market segment. This market segment reflects Infosys’ overall ability to meet future client requirements as well as delivering immediate benefits to its IT infrastructure management services clients.
Infosys continues to redefine the future of IT infrastructure management, evolving from automation-assisted engineering and service delivery to AI-augmented engineered systems. These composite systems are designed with guardrails, observability, and SRE principles to ensure resiliency and performance, all powered by pervasive AI capabilities.
Infosys’ strengths highlighted in the report:
- Significant IP (Polycloud Platform v2.1, Infosys Topaz, Infosys Cobalt, CIS AI framework, Infosys Applied AI platform, ESM Café ServiceNow Platform, Polycloud Support Mate) and strategic investment in the cloud as a key focus area for Infosys; expanding sustainability capabilities through Polycloud in support of clients’ ESG agendas
- Investments in AI, including AIOps and GenAI, with cognitive and self-healing powered by AI in the cloud
- Focus on SRE-led operations and observability and value-based services in support of cloud and infrastructure
- Investing in consulting and advisory services in support of cloud & infrastructure, cybersecurity, and AI as a service to drive AIOps and GenAI and set up and design future blueprinting
- Increased investment in FinOps, including cloud-native capabilities
- Ability to leverage Infosys innovation network
- Focus on AIOps observability capabilities, Kubernetes, microservices, and Docker-based architecture
- Flexible pricing model (managed services, consumption-based, agile POD, fixed price, unit of work, service catalog, agile capsule, T&M, business outcome, user stories, ITaaS, and managed burst)
- Cobalt Labs at its global digital centers to enable clients to prototype and co-create new cloud-first solutions rapidly. It also benefits from innovation hubs and Living Labs
- Automation factory approach for large deal transformation, enabling rapid innovation and development of use cases utilizing templates and patterns and in partnership with hyperscalers
- Comprehensive partner ecosystem in support of cloud services and expanding innovation network in support of start-ups to drive next-gen capabilities
- Partnerships with academic institutions to seed skilled workforce
- Significant investment in the training of personnel, including via Wingspan. Also, dedicated power programs enable freshers to become full-stack engineers and reskill existing Infosys resources.
