Alliances
Infosys & BMC Helix Partnership | Powering Smarter, Faster, AI First Service & Operations Excellance
Infosys and BMC Helix help forward-thinking IT organizations optimize and manage IT operations, so teams can focus on the work that matters.
Silo’d systems, complex platforms, and disconnected operations can leave teams with delays in resolving issues and deploying technology, preventable outages that impact the business, and difficulty meeting compliance and preventing future issues.
BMC Helix delivers Service Ops, combining enterprise IT service and operations management to anticipate needs, automate solutions, and accelerate outcomes with agentic AI across hybrid, multi-cloud, and on-prem environments.
Learn More about The Future of Work Is Here with BMC Helix ITSM and Agentic AI
Combined with Infosys’s industry-leading transformation, the result is improved service availability, reduced MTTR, optimized operational costs, improved compliance, and better alignment between IT and business priorities.
BMC Helix is trusted by leading enterprises like Vodafone, H&R Block, SAP, and HSBC and named a Leader in the 2025 Forrester Enterprise Service Management Wave™.
Learn More about how agentic AI is transforming enterprise IT
About the Partnership
BMC Helix is a strategic Infosys partner, with a relationship spanning 15+ years and a track record of helping enterprises optimize and manage IT operations with agentic AI.
A dedicated Infosys BMC Helix Center of Excellence (COE) accelerates training, certification, and delivery of BMC Helix solutions.
Helix is part of Infosys Topaz Fabric – (formerly know las Leap) a comprehensive solution to accelerate AI adoption and IT service delivery.
Key Benefits
BMC Helix ServiceOps unifies ITSM and AIOps, integrating data and workflows to break down silos, automate issue resolution, and improve collaboration between service and operations teams.
Learn more about Agentic AI in BMC Helix: Transforming Enterprise IT Work
Complemented by a fleet of autonomous AI agents designed to make IT and support operations more efficient, accurate, and responsive.
Helix ServiceOps delivers real-time visibility, predicts problems, and automates responses across hybrid cloud environments.
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Reduction of risk and improved resilience
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Improved service quality and reliability
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Increased operational efficiency
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Seamless cross-team collaboration
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Boost productivity with AI-driven automation
Key Offerings
The BMC Helix ServiceOps brings together agentic AI–enabled ITSM and AIOps solutions that help enterprises streamline operations, improve service reliability, and support compliance across complex environments.
IT Service Management
Enterprise Service Management
Digital Workplace
AIOps and Observability
Discovery and Service Mapping
Vulnerability and SecOps
Orchestration
Capacity Optimization
Customer Service Management
Portfolio Management
Related Readings
For more details, please reach out to
ASKAlliances@infosys.com
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