AssistEdge – Building an integrated customer service experience for Openreach
Client: Openreach, a BT Group company
Industry: Communications Services
Openreach, part of BT Group, needed a rapid customer experience solution to help simplify its existing processes. Ian Chatfield, Customer Experience Director, Openreach Service, discusses the importance of customer experience and how Infosys AssistEdge has simplified processes and improved productivity in their contact center operations.
- Ian Chatfield, Director of Customer Experience, Openreach Service