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Clariant is a leading global specialty chemicals company having around 17,000 employees working worldwide. Their business is organized in four key business areas – catalysis, care chemicals, natural resources, plastics, and coatings. As one of the world’s leading specialty chemical companies, Clariant contributes to value creation with innovative and sustainable solutions for customers from many industries. The Clariant portfolio is designed to meet very specific needs with as much precision as possible. In this video, Paul Mauer, Global Head of CCC Applications, and Manuela Detals, Project Manager-CRM, Group IT Services at Clariant talk about how they partnered with Infosys to implement Microsoft Dynamics CRM to digitally transform its sales processes.
The video also discusses the company’s need of a standardized process model, which could be used by everybody working in the commercial community and were looking for a tool that can support the daily operations of their salesforce. In addition, they wanted to create more transparency in sales data, which could help in decision-making processes, and provide a 360-degree view of their customers. Paul and Manuela appreciate the knowledge, transparency, and flexibility that Infosys brought to the table. Watch the video to learn how Infosys helped them in this digital transformation endeavor to reach their business goals.