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Rahul Chakkara, Director of Online, talks about their digital transformation journey in which Infosys was their partner of choice. TalkTalk and Infosys, over the last four years, have been able to deliver a brilliant experience to end customers.
When TalkTalk decided to transform themselves, they had to start from scratch. Today, over half of their sales come from digital channels and 69 percent of customer contacts take place over the digital channel. Infosys was TalkTalk’s chosen partner and they value the contribution of Infosys with a special mention for quality of talent, delivery, and flexibility to work in a dynamic culture.
About TalkTalk: TalkTalk Group offers voice and data services to consumers and small to mid-sized enterprises in the UK.