A leading automotive company in North America faced difficulties with legacy point-of-sale (POS) applications which restricted access to relevant information for dealers and customers to make timely decisions.
Infosys developed a POS dealer portal to boost productivity at dealerships and deliver a superior vehicle buying experience for customers.
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Infosys converted multiple thick-client POS applications providing piecemeal functionality into a thin-client web application. Formerly, dealers accessed legacy applications in silos requiring high maintenance, support, and training for end users.
Our team streamlined business processes and rewrote the business logic to provide a consistent dealer experience across brands in the North American Free Trade Agreement (NAFTA) region. We adopted service-oriented architecture (SOA) to facilitate real-time data transaction with third-party vendors.
Infosys’ POS portal solution improved the user experience significantly –
Workflow-oriented POS application enhanced the dealer experience
Increased customer satisfaction with an improved vehicle buying experience