Case Study
A Japanese automotive original equipment manufacturer (OEM) wanted a dealer communication system in North America to ensure better collaboration between dealers and the OEM.
Infosys developed a portal solution that helped increase sales, boost productivity at dealerships, and enhance customer satisfaction.
Key Challenges
- Heterogeneous methods of information sharing between OEM and dealers
- High data redundancy and low productivity at dealerships
Ready to experience?
Talk To ExpertsThe Solution
Portal solution helps dealers maximize sales and enhance productivity across the dealership network
Infosys delivered a portal solution covering solution architecture, business process consolidation, testing, mobile enablement, and support across dealerships in the United States and Mexico.
Scalable portal platform transformed operations of the dealership network
Portal access on mobile devices enables dealers to serve customers better
Portal solution reduced total cost of ownership (TCO) vis-à-vis virtual private network (VPN) infrastructure
Launched 3 mobile apps for the dealership network, a first for an automotive OEM
Benefits
Infosys’ solution enhanced OEM-dealer collaboration –
Increased business agility and responsiveness to market dynamics
Enabled better alignment and consolidation of the dealership network across regions
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