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An Asian automotive original equipment manufacturer (OEM) based in the United States wanted to integrate its Dealer Management System (DMS) with customer-facing systems related to sales, finance, insurance, and accounting.
Infosys’ solution ensured a seamless integration of systems based on the Standards for Technology in Automotive Retail (STAR) framework. Our solution helped the dealership network communicate better with customers and safeguard transactions.
Key Challenges
- Duplication of data across dealer and customer systems
- Lack of data exchange interface standardization between systems resulted in longer lead times for implementing new interfaces
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