A leading US-based provider of health and life insurance products and services, an independent licensee of the Blue Cross Blue Shield Association, wanted to upgrade their service delivery and access data-driven insights.
This was critical amid the intense competition from national and high-tech plans. The firm was looking for ways to reduce premium hikes, nurture a collaborative ecosystem with healthcare providers and insurers, and ultimately enhance customer experience and engagement.
The foremost challenge lay in their inability to get holistic insights on plan members. In the existing landscape, member data resided in disparate systems, making it a laborious task to draw the right data for timely business decisions.
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How Infosys Helped in Enterprise Modernization
The client partnered with Infosys to modernize their enterprise data warehouse to support business insights and data-driven decision-making. Infosys began by retiring the on-premises data warehouse and data lakes and migrating the client’s systems to an Azure platform that included a comprehensive tech stack handling data, analytics, DevOps, etc. A large Infosys team comprising globally-located engineers and consultants was dedicated to executing the migration using a 10-month multi-wave approach. We built over 10 migration design patterns and leveraged extreme automation to enable pattern-driven migration. The team also used proprietary accelerators to give the client easy access to information on members, providers, and claims.
In migrating to the Azure Platform, Infosys helped the client modernize its data landscape. The transformation has:
Saved US $22 million in operating costs and reduced technical debt through a cloud-first data warehouse
Reduced migration effort by 90% through proprietary tools like Infosys Data Wizard and BladeBridge converter
Created a single source of truth across the client’s group, government, and retail lines of business
Enabled actionable insights through advanced analytics to enhance customer experience