Leading managed care organization conducts enhanced operations through streamlined processes
A leading Medicaid managed care organization, facing data management challenges affecting provider satisfaction, partnered with Infosys for a transformative solution. Infosys' "Small Steps" approach tackled backlogs and declining data quality through targeted hiring, streamlined work distribution, and automated quality audits. Strategic resource allocation to Puerto Rico optimized operations, resulting in a 15% cost reduction. This comprehensive strategy led to operational excellence, heightened efficiency, and improved provider satisfaction.
The adoption of Infosys' "Small Steps" Solution yielded significant benefits, including a 97% provider data accuracy against a 95% target, a 20% reduction in claims rework, and a 15% cost reduction through optimized resource allocation in Puerto Rico. The collaborative effort with Infosys played a crucial role in resolving challenges, streamlining operations, and delivering remarkable efficiency gains for the client, showcasing Infosys' commitment to driving positive outcomes.
