Healthcare Reform Readiness - Measuring the Pulse of Health Plans


Survey reveals that health plans embrace healthcare reform, but face tough choices on key provisions

The healthcare industry faces a confluence of challenges with rising costs, inconsistent quality and access to care. Three key principles that will drive industry transformation are affordability of care, overall wellness and patient-centricity. Healthcare Reform (HCR) is helping accelerate the speed of transformation in the industry.

Infosys Public Services conducted a panel discussion and survey on 'Healthcare Reform or Not: Key Imperatives for 2012' attended by almost 100 executives at a leading industry conference for health plans and provider organizations.

Survey Findings

  • Despite intense debate, over 80% of health plans are implementing Healthcare Reform (HCR) initiatives
  • Consumer experience tops the agenda on the 2012 priority list for health plans with a focus on member satisfaction and service
  • 80% of health plans are in the "wait and watch" mode and only in planning stages with their Health Insurance Exchange (HIX) initiative
  • Nearly 40% of health plans are already implementing Accountable Care Organizations (ACOs); more than half are in planning stages

Download the full survey findings