The client asked Infosys to develop and implement optimized processes for one specific department. The primary mandate for this consulting exercise was simple – all processes designed had to be simple to understand and easy to follow, especially by the scientific personnel.
Infosys first focused on understanding the various technical needs of the department in question. The team assessed the IT deployment across departmental processes. After creating and documenting the workflow for each activity, they developed a set of business processes and mapped each to its departmental function. Next, they designed and implemented all the necessary templates and formats required for key documents across functions. The Infosys team also worked with the client department to understand, identify, and clearly define roles and responsibilities at various levels of the organization.