On the one hand, your utilities enterprise needs to maintain a smart grid network that provides reliable service. On the other, your consumers expect clean energy, customized service and cost-effective tariff plans. The emergence of distributed generation, battery storage solutions, home automation and IoT, and trading among prosumers is disrupting the traditional energy supply and billing business model. The opportunity before a utility today is to transform into a responsive enterprise – soaking up a growing quantity of data from every source, analyzing it and publishing actionable insights to the right decision-makers. Technology enables a utility to reinvent itself to be a Live Enterprise – learning, adapting, healing, and growing smarter in real-time.

You need to strike a balance by navigating business challenges and opportunities by harnessing digital technologies to ‘Navigate the Future of Energy’.

Infosys helps Utilities Navigate the Future of Energy by Transforming Customer Experience, Modernizing Infrastructure and enabling Future Ready Business models. Our extensive experience in CX transformation programs coupled with IP driven solutions like PACE will help create a differentiated customer experience at minimized cost. Our expertise in infrastructure modernization solutions, combined with advanced technologies like IoT, Edge analytics, AI & ML-based integrated cybersecurity platform help secure your business while enhancing efficiency. We also help your business be future ready by accelerating Innovation and driving growth and we do this by unbundling traditional value chains to reassemble new business models.

Why Infosys should be your innovative partner

Infosys helps utilities enterprise chart their business transformation by harnessing digital technologies. Our digital navigation framework has five focus areas: 

• Experience raises the bar on customer service by capitalizing on mobile and social media. 
• Insight leverages advanced data analytics to undertake preventive asset maintenance. 
• Innovate with Artificial Intelligence and machine learning to predict user behavior and forecast demand. 
• Accelerate through DevOps and Agile adoption to implement business-critical projects in a smooth and expedited manner. 
• Assure by safeguarding the digital utility and protecting customer data with cybersecurity policies.

Navigate the Future of Energy by transforming customer experience, modernizing infrastructure and enabling future-ready business models.

• Our extensive experience in CX transformation programs coupled with IP driven solutions like PACE for Utilities, Design partnerships with WongDoody and Brilliant Basics for UX journeys and accelerators like IMPACT framework can help create a differentiated customer experience at a minimized cost.
• Our expertise in infrastructure modernization, combined with vertically Integrated Digital Solution Offerings across Grid, Enterprise and Operations, and an integrated cybersecurity platform help secure businesses while enhancing efficiency.
• Our investment in R&D/accelerators, and emerging technology platforms as well as solutions in AI, Automation, IoT, Cognitive Automation, and Next Gen Offerings help businesses be future-ready by accelerating Innovation and driving growth.

Navigate the future of energy.

Introduction to #NavigateTheFutureOfEnergy >>

Download the ‘Digital Outlook Report for the Utility Industry’ >>