Challenge

A New Zealand telecoms company wanted to leverage automation to handle HR email queries more efficiently, and deliver better experiences for employees.

Solution

We created a bot that used machine learning (ML) and natural language processing (NLP) techniques to provide fast, accurate answers to basic queries. A dashboard was also created to enable HR staff to monitor the efficiency of the solution.

Find out more about how you can use AI and automation to speed up business processes.

Outcomes

  • Typical response time reduced from 48 hours to 5 minutes
  • Enhanced experience for over 5,500 employees
  • Almost 60 hours’ manual effort eliminated every month