Challenge

A US based consumer products company wanted to improve efficiencies by reducing labor intensive activities in their supply chain and financial and accounting processes.

Solution

We defined a Robotic Process Automation (RPA) framework, identifying 30+ key opportunities for automation. Now the entire process for top customers, from order receipt to appointment scheduling is 100% automated, with improved accuracy, availability, and efficiency.

Find out more about how we can help you improve operations through automation.

Outcomes

  • 30+ automation opportunities identified
  • Over 25 bots live and in progress
  • Order receipt, appointment scheduling, collection and claims for top customers 100% automated
  • Costs reduced by offshore delivery model