Challenge

Our client, a large contact center service provider in the Middle East, needed a transparent, efficient and flexible attendance management system to track complex shift patterns and provide real-time reporting.

Solution

We designed the process and implemented Oracle Cloud Time & Labor solution, giving all employees standardized and transparent access to a central database, with reusable work schedules for all types of employees at all times. Streamlined rules facilitated report generation and improved payroll reconciliation by 30%.

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Outcomes

  • Accommodated over 4,000 different shift patterns, with complex penalty rules
  • Streamlined complex business rules about penalty conditions, providing greater transparency to employees
  • Achieved seamless process integration with existing systems and improved payroll reconciliation by 30%
  • Standardized access for all employees and self-service generation of accurate reports