Infosys at IUCX Conference 2025

Event Overview

Electric, gas, water, and wastewater utilities can attract and retain customers by delivering reliable service. Utility enterprises should adopt an omnichannel approach by implementing a suite of advanced technologies for customer engagement. In addition, digital consumers should be empowered with self-service and DIY features across digital channels.

The utility of the future needs to be customer-centric across billing and payments, contact center, credit and collections, and field services. Significantly, this service transformation enables sustainability of the utility enterprise.

Infosys, a Gold sponsor of IUCX Conference 2025, hosts insightful sessions with clients, showcases of innovative platforms, and CX solution demos by our experts.

IUCX, formerly known as CS Week, is the premier educational and customer service conference for utilities in North America.

Session:

Title

Transforming Utility Field Service Operations with KloudGin FSM at APS: Success Story

Abstract

Arizona Public Service (APS) had embarked on a business transformation program to implement KloudGin field services management solution as the new Field Services Management (FSM) platform which replaces the legacy Oracle Mobile Workforce Management. The solution implemented integrates multiple applications such as Oracle CC&B, Maximo, existing ESB as the middleware solution, additionally this project provided a comprehensive solution within KloudGin capabilities.

Session details:

Date: May 7, 2025
Time: 2:00-3:00
Venue: 123 | SS3.1

Speakers

• Amy Stec, Director IT Customer Solutions, Arizona Public Service
• Nikhil Desamsetty, Client Partner for APS, Infosys

Key takeaways from this session

• Session will emphasis the key challenges and solution from KG / Infosys to overcome the same in Field services operations.
• Key Benefits for APS in implementing the KG field services.

Related Reading

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 55 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 55 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.