Event Overview
We are delighted to invite you to this focused webinar tailored for UK councils, where we will explore how a modern, AI-enabled Complaints Management solution can redefine the way councils handle cases. Witness first-hand how digital workflows, automation, and intelligent insights can streamline end-to-end complaint processes—minimising delays, improving accuracy, and enabling faster, more consistent responses that enhance the overall resident experience.
Discover how Infosys and Microsoft bring together Microsoft Dynamics 365, Copilot, and low code capabilities to deliver an integrated platform that strengthens compliance, enhances transparency, and empowers council teams to respond with greater speed and effectiveness.
Join us for this insightful session to gain actionable insights through real-world use cases, and a live demonstration showcasing innovations shaping the future of complaint management in the public sector.
During the Event, We Will Explore
- The Infosys Complaints Management Solution built on Microsoft Dynamics 365 and Power Platform.
- A live product demo showcasing the complete resident journey from complaint submission through to resolution.
- Brent Council's real-world experience—their transformation journey, what they implemented, and the outcomes delivered.
- Microsoft’s perspective on the technology powering modern complaint management, and what's next on the roadmap.
You'll Leave With
- A clear picture of what modern complaint management looks like in practice.
- Insight into how AI and automation reduce case handling time and improve resident satisfaction.
- A clearer understanding of what good looks like, and how to build a robust business case internally.
Agenda
| Session Details | Key Speakers |
|---|---|
| Welcome Address and Keynote | Mohit Sachdeva, Head of Microsoft Business Applications, Europe, Infosys |
| Infosys Complaint Management Solution and Demo | Smriti Sarkar, Senior Consultant, Infosys |
| Customer’s Perspective and Success Story | Tony Afuwape, Interim Head of Digital Transformation Communications, Insight and Innovation Service Reform & Strategy, Brent Council |
| Microsoft’s Perspective | Jamie Gillan, AI Business Solution Account Executive, UK Public Sector, Microsoft |
| Call to Action | Mohit Sachdeva, Head of Microsoft Business Applications, Europe, Infosys |
| Q&A | |
| Vote of Thanks | Mohit Sachdeva, Head of Microsoft Business Applications, Europe, Infosys |
Key Speakers
- Jamie Gillan, AI Business Solution Account Executive, UK Public Sector, Microsoft
- Tony Afuwape, Interim Head of Digital Transformation Communications, Insight and Innovation Service Reform & Strategy, Brent Council
- Mohit Sachdeva, Head of Microsoft Business Applications, Europe, Infosys
- Smriti Sarkar, Senior Consultant, Infosys
About us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
