Date: April 14–16, 2026
Booth Number: 1233
Meeting Room: 1237
Venue: Tampa Convention Center | Tampa, Florida
Schedule MeetingEvent Overview
Utility enterprises are rapidly transforming to meet rising customer expectations, modernize operations, and drive efficiency. The future of Utility Customer Experience (CX) demands AI-driven innovation, omnichannel engagement, and seamless digital journeys across billing, payments, contact centers, field services, and credit & collections.
Event Description
At IUCX 2026, Infosys — a Gold Sponsor — showcases how AI-powered solutions, platform modernization, and human-centric design come together to reimagine Utility CX. We will demonstrate industry-leading innovations, host collaborative discussions with clients, and highlight our expertise in creating customer-centric transformation programs. Infosys is committed to helping utilities build intelligent, resilient, and future-ready CX ecosystems.
Exclusive Speaking Session with Arizona Public Service ( APS)
Title
APS Customer Experience Improvement (CXI) Program
Abstract
APS is executing a multi-year Customer Experience Improvement (CXI) program focused on elevating every touchpoint across the customer lifecycle. As part of this initiative, Infosys is collaborating with APS to modernize systems, strengthen digital engagement, and introduce AI-led capabilities that enhance service reliability and satisfaction.
The session will highlight APS’s transformation priorities, Infosys’ role in enabling digital and operational enhancements, key outcomes achieved through the CXI program, and the future roadmap for intelligent utility experiences.
Session Details
Date: Wednesday, April 15, 2026
Time: 2:00 PM ET
Venue: Room 115
Speakers
Marissa Hatfield, IT Manager, APS
Prabhu Shankar Mysoremutt, Principal - Enterprise Applications, Infosys
Key Takeaways
- Insights into APS’s CX vision and modernization journey
- How Infosys is enabling AI-driven and digital-first utility experiences
- Approaches to improving billing, payments, and field service interactions
- Best practices for large-scale customer experience transformation
- Measurable benefits achieved through the CXI program
Related Reading
About us:
Title
APS Customer Experience Improvement (CXI) Program
Abstract
APS is executing a multi-year Customer Experience Improvement (CXI) program focused on elevating every touchpoint across the customer lifecycle. As part of this initiative, Infosys is collaborating with APS to modernize systems, strengthen digital engagement, and introduce AI-led capabilities that enhance service reliability and satisfaction.
The session will highlight APS’s transformation priorities, Infosys’ role in enabling digital and operational enhancements, key outcomes achieved through the CXI program, and the future roadmap for intelligent utility experiences.
Session Details
Date: Wednesday, April 15, 2026
Time: 2:00 PM ET
Venue: Room 115
Speakers
Marissa Hatfield, IT Manager, APS
Prabhu Shankar Mysoremutt, Principal - Enterprise Applications, Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
