Infosys Bank Tech Index – Volume 6: 59 Percent of Deployed AI initiatives Generate Business Value for Banks
Infosys released volume 6 of its Bank Tech Index, analyzing data from 400 of the largest banks by assets in Asia Pacific, Europe, Latin America, the Middle East, Africa and North America. Developed by the Infosys Knowledge Institute, the research and thought leadership arm of Infosys, the report gathers insights on AI spend, current stage of AI implementation and where AI generates the most value. Beyond AI, the Index tracks technology spending and cloud strategies.
Infosys found that nearly 59 percent of AI initiatives deployed by banks generate business value. At the same time, banks are increasing scrutiny of the ROI of AI initiatives and slowing down on experimentation. This highlights the need to transition from experimentation to scaling AI across the enterprise. Growth in AI spending during January to June 2026 is expected to see an increase (2.7 percent) as banks see AI generating the most value in customer service and cybersecurity. As banks continue their AI journeys, it is essential they solve their data privacy concerns.
Key findings include:
- AI generates the most value in customer service – Banks report that 59 percent of their deployed AI initiatives create some or most business value. Customer service was rated as the most useful area (22 percent), followed by cybersecurity and sales and marketing (15 percent each).
- Banks expect AI to reduce cost the most in software engineering and cybersecurity – AI delivers the largest cost efficiencies in software engineering and cybersecurity (14 percent each) for banks, followed by customer service and business operations (13 percent each).
- Cost reduction, innovation and business growth are top priorities – Banks indicated that their top strategic priorities were optimizing costs that increased by three percentage points since the release of volume 5 of the Infosys Bank Tech Index in February 2025. The strategic importance of developing new innovations and driving business growth is likely fueled by AI and new areas of interest such as tokenization.
- Cloud strategies focused on the ‘right cloud’ – While 31 percent of the banking industry’s cloud today is public, only 27 percent is expected to be public in the next three years. During this same period, private cloud is expected to increase from 25 percent to 31 percent, reflecting the need to balance scalability and flexibility with control, resilience and regulatory compliance.
To read the full report, please visit here.
About the Infosys Bank Tech Index
The semi-annual report indexes quantitative data on technology priorities, technology spending, talent trends, and skills among 400 major banks in Asia Pacific, Europe, Middle East, Latin America, and North America with assets over $10 billion. It provides decision makers with dynamic insights and evolving patterns across the evolving technology landscape, including technology spending, AI adoption, and talent recruitment trends.
