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The ‘Guarantee’ of Tech: Insurance, technology and growth

Roland Coppus, CIO, NN Individual Life, in conversation with Mohit Joshi, President, Infosys

Highlights

  • It has become imperative for the NN Individual Life to use technology to update its systems, stay relevant, not only to attract customers, but also build a smooth interface.
  • In a closed and highly competitive environment, legacy transformation has been at the core of its requirements, says Roland Coppus, CIO, NN Individual Life
  • In a world where there is a growing trend of individualization and customization, NN Individual Life is working to make use of data and data analytics to work with customers.

Insurance company, NN Individual Life, took six years to migrate their own portfolios, and now that they have a reusable concept, it has resulted in them incorporating the transition within two years. This is thanks to the value they attach to technology.

As a part of the largest insurer in the Netherlands, NN Group, it has become imperative for the life insurer to use technology to update its systems, stay relevant, not only to attract customers, but also build a smooth interface.

In a conversation with Mohit Joshi, President, Infosys, Roland Coppus, CIO, NN Individual Life, says how in a closed and highly competitive environment, legacy transformation has been at the core of its requirements. The company is migrating its decades old portfolios to its target environments, without changing the environment for customers.

Alongside, managing costs is paramount for the Dutch insurer. And here, Infosys is a partner for both - its IT, as well as operations activities. Infosys is also helping the insurance company to create new opportunities, where it is building a configuration which can be used and reused to acquire more portfolios, and resultantly, aid margins for NN Individual Life.

Additionally, in a world where there is a growing trend of individualization and customization, NN Individual Life is working to make use of data and data analytics to work with customers. There also is a balance, and sense of solidarity, that the brand aims to maintain, going into the future, to be more inclusive in nature.

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