Reynolds Consumer Products simplifies lives with Robotic Process Automation, so employees can focus on what matters the most

Reynolds Consumer Products is a household name when it comes to simplifying daily lives of consumers, with brands like Reynolds® and Hefty®.

They embarked on a digital journey wanting to simplify their internal processes, enhance analytics, be able to relate to end consumers better, and simplify lives of their own internal users i.e. the employees, to help them focus and make the most out of customer analytics.

Kumar Mishra – VP, Information Technology, Reynolds Consumer Products, shares why automation was a natural fit here and how some of the key challenges were dealt with, including:

  • Identifying and defining the processes
  • Setting up an automation group or a Centre of Excellence (CoE), to scale automation adoption
  • Establishing a governance model, while addressing change management

Kumar also talks about how Infosys as a strategic partner, drove this transformation with the right skill sets, business and subject matter expertise; Enabled automation for one function first, and later moved to further areas, all in a very limited time.

Continuous co-innovation not only helped Reynolds Consumer Products achieve automation at scale and at speed, but also efficiency and data accuracy. And this is just the start of a long association.