Testimonial
Transforming Digital Experience at Scale: The Komatsu Journey with Infosys Aster
Komatsu is a global provider of technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. The company partnered with Infosys to transform its fragmented digital landscape into a unified, scalable digital experience and commerce ecosystem powered by Adobe technologies.
Leveraging Infosys Aster and AI capabilities, including Infosys Topaz AI Next, the transformation consolidated multiple regional websites into a single domain, enhancing customer experience, product discoverability and operational efficiency. The initiative has delivered over 30% growth in overall website traffic, improved search rankings, increased delivery velocity by 3x and reduced turnaround times by nearly 50%. The connected ecosystem now brings together customers, distributors, partners and internal teams on a modern platform designed to support innovation, global scale and consistent digital experiences.
Business Challenges
Fragmented digital landscape
with multiple regional websites and platforms operating
independently. 
Inconsistent customer
experiences across geographies, impacting engagement and brand
consistency. 
Complex user journeys
that made it difficult for customers to easily discover products, solutions,
and relevant information.
Limited scalability
of the existing digital ecosystem to support global growth and evolving
business needs.
Need for a unified digital
strategy to bring together customers, distributors, partners,
and internal teams on a single platform.
Infosys Approach
Defined a customer-centric
roadmap to guide Komatsu’s digital transformation.
Built a unified
Adobe-based platform integrating content, commerce, and
marketing. 
Leveraged Infosys Aster to
create a modern, AI-integrated digital ecosystem. 
Consolidated regional
websites into a single domain for consistent experiences and
improved discoverability. 
Introduced Infosys Topaz AI
Next to enable data-driven insights. 
Optimized delivery and code
quality to accelerate execution, reduce turnaround time, and
minimize defects.
Here Is What the Leader Had to Say
The Infosys team has been a trusted partner throughout this journey, demonstrating strong execution, transparency, and ownership.
Michael Gidaspow
Chief Digital Officer at Komatsu North America
Business Outcomes
30%+ growth in overall website traffic, with traffic doubling in recent months.
#1 search ranking for “Komatsu Parts”, improving visibility and product discoverability.
3x increase in delivery velocity, enabling faster rollout of digital capabilities.
Nearly 50% reduction in turnaround time, driving greater operational efficiency.
Improved code quality and fewer defects, supporting faster, more reliable releases.
Unified global digital ecosystem, enabling consistent experiences and scalable enterprise growth.
Creating a Connected Digital Future
This transformation has done more than improve code quality and accelerate delivery; it has established a connected, scalable digital ecosystem that unifies customers, dealers, partners, and internal teams. By strengthening innovation, enhancing global scalability, and enabling consistently high-quality experiences, the organization is well-positioned for sustained growth. Together, with Infosys as a trusted partner, this journey has created a strong foundation for continued success and future innovation and marks the beginning of the next phase of digital excellence.
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