Overview
Infosys Digital Interactions
Infosys Digital Interactions enables enterprises to digitize the core and offer a robust experience orchestration across all channels of engagement. With the rapid advancements in the UI technologies, we help enterprises to stay relevant, all the while future proofing their technology investments and enhancing their time-to market.
Customer expectations are evolving fast, fuelled by innovation and disruptive technology. They are demanding engaging and immersive experiences that are driven by hyper personalization. Becoming a digital enterprise would involve narrating the customer journey, identifying right moments of truth, crafting the right experience design and converting it into immersive engagement at all points of interaction.
We have aligned our offerings with the key Digital Transformation needs of our clients:
Experience Transformation
Organizations are looking at transforming the experiences by
leveraging the right context and data and converting it into immersive
engagement and providing seamless hyper-personalized, omni-channel
experience. While there is huge emphasis on experience design, it is
extremely critical to engineer these designs meticulously and digitize
the core to achieve the desired vision. We offer a robust experience
orchestration across the evolving UI technologies leveraging our “UI
workbench” that uniquely solves the UI engineering problems
encountered during experience transformation all the while enhancing
the time-to-market and making it future proof.
Digitizing the Core
Enterprises need to re-imagine the business processes leveraging
digital and mobile technologies, fundamentally changing how they
operate and deliver value and frictionless experience to customers.
This continuous innovation demands the enterprises to try out new
propositions fast, identify new ways of engagement, integrate them
with the enterprise architecture, and ensure a smooth enterprise-wide
adoption. Infosys Digital Interactions practice offers the complete
spectrum of solutions from concept to execution backed by ready to use
solutions and accelerators like Content Digitization, Mobile POS and
Rapid Prototyping solution to ensure that organizations can rapidly
iterate and jumpstart the reimagining process.
Disrupting the Business Model
Standards are being shaken and norms nullified as digital disruption
spreads. There is a high demand for organizations to adopt new digital
technologies and platforms. Digital-ready enterprises are those that
are continuously investing in reinventing their businesses from the
core including processes and systems, with as much enthusiasm as their
customer touch points and journeys.
Infosys Marketplace solution is a just-in-time, demand and supply marketplace, intended to help enterprises tackle uberization of digital commodities. It acts as a catalyst to create quick, scalable, adaptable, and configurable Digital Marketplaces with a reach on mobile channels and web channels. Our platform based solution is Mobile First, Cloud Ready and built for global deployments.
