Insights
Infosys recognized as a Horizon 3 GCC Orchestrator in HFS Horizons: Global Capability Centers (GCC) Services, 2026
Orchestrating GCC ecosystems for co-innovation and enterprise value creation
HFS Research evaluated 24 global service providers across the full GCC lifecycle - from initial design and setup to ongoing transformation and AI-led innovation. Infosys has been placed in Horizon 3, the highest tier, recognized for its ability to orchestrate GCC ecosystems and drive co-innovation and enterprise value creation at scale.
Strengths recognized by HFS
- End-to-end GCC lifecycle partner: Infosys enables design, build, operate, and transform with AI-first, platform-led, outcome-based delivery across industry domains.
- AI-first ecosystem: Infosys Topaz (AI), Cobalt (cloud), Agentic Foundry (agents), EdgeVerve AI Next - backed by 50+ innovation labs and AI CoEs.
- Flexible engagement models: BOT, BOA, JV, Hybrid GCC, ODC, and Assisted Build - tailored to enterprise GCC complexity.
- Proven outcomes: 35-60% cost savings across the GCC lifecycle, 40-50% TCO reduction in BPM-led transformation, 15-20% faster development cycles, and 20-25% IT effort reduction through AI.
Infosys brings a repeatable execution model to the AI-first GCC agenda - helping enterprises build, scale, and reinvent capability centers as strategic hubs for innovation and business transformation. Its flexible constructs, including assisted build, BOT, BOTT, BOA, hybrid GCC+ODC, and JV models, are supported by Infosys Topaz, Agentic Foundry, EdgeVerve AI Next, Cobalt, LEAP, and the Infosys Migration Platform. With 200+ active GCC engagements and 160K+ GCC FTEs hired, Infosys combines scale, platform-led delivery, and ecosystem depth to help GCCs move from offshore execution to AI-enabled value creation.
Achyuta Ghosh
Executive Research Leader, HFS Research
GCCs are no longer a location strategy - they’re becoming the place where enterprises think, build, and compete. GCC leaders are not asking how to run better; they’re redefining how to compete, turning capability centers into engines of innovation and growth. This shift demands partners who can orchestrate talent, technology, and ecosystem at scale - and stay committed to long-term ambition. Being recognized as a Horizon 3 Orchestrator is a reflection of that trust. In an AI-first world, our focus is simple: help our clients lead the change, not chase it.
Deval Shah
VP, GCC Practice Head, Infosys
