Infosys AI-First GCCs: Build. Innovate. Transform.
Infosys enables enterprises across industries to establish and scale AI-first Global Capability Centers (GCCs) that are designed for the future. As a one-stop partner for GCC services, we help organizations build with end-to-end flexibility, innovate with future-ready talent, and transform with AI at the core. Our offerings span consulting, outsourcing, business process management, and technology integration, providing everything enterprises need to set up, operate, and transform GCCs with confidence. With platforms that deliver up to 90 percent cost savings, a proven track record of hiring over 160,000 professionals for GCC clients, and delivery models that adapt to diverse strategies and scale requirements, Infosys GCC solutions drive rapid setup, seamless operations, and measurable business outcomes.
Choose from 20+ capability modules like BOT, BOTT, BOA, Joint Venture, Hybrid (GCC+ODC), and Assisted GCC Build to match enterprise priorities, ownership preferences, and transformation goals.
Accelerate talent acquisition leveraging Infosys’ partnerships with leading recruitment firms, access to the Springboard Community, and advanced HR technology solutions. Scale-up through end-to-end staffing support, Nano-GCC and CoE models for niche projects, and continuous upskilling powered by our world-class training ecosystem.
Leverage Infosys Agentic Foundry to build and scale reliable AI agents, EdgeVerve AI Next as the unified platform to run applied and agentic AI at enterprise scale, and Infosys Topaz to infuse AI-first services and solutions across the GCC lifecycle, in order to enhance customer experiences while delivering automated processes, predictive insights, and operational intelligence and achieving up to 25% reduction in manual IT processes.
Establish a GCC up to 9-12 months faster with execution-ready infrastructure, proven governance models, and day-one seed teams.
Achieve 35-40% cost savings in select engagements through AI-led delivery, efficient operating models, and flexible scaling options.
Benefit from standardized governance frameworks and compliance protocols that align with the most stringent global, regional, and sectoral regulations.
The Challenges We Solve
Global enterprises face mounting pressures that require a new approach to capability center design and delivery.
Rigid Delivery Models
Traditional GCC models are slow to set up, inflexible to manage, and limited in scalability.
Gaps in Specialized Talent
Building or modernizing a GCC often requires diverting key teams from core priorities or access to high-skill capabilities that often outpaces local availability.
Manual-heavy Business Processes
There is a pressing need for business functions now to deliver with greater speed, accuracy, and efficiency using limited resources.
The Foundation of Our GCC Solutions
Addressing today’s enterprise challenges requires solutions that combine flexibility, talent strength, and AI-powered intelligence. Infosys brings these capabilities together through proven models, a global talent ecosystem, and advanced GCC IT services that deliver measurable business impact from the start.
Build with End-to-end Flexibility
Innovate with Future-ready Talent
Transform with AI at the CoreWe offer over 20 specialized capability modules, such as Build-Operate-Transfer (BOT), Build-Operate-Transform-Transfer (BOTT), Build-Operate-Acquire (BOA), Assisted GCC Builds, Joint Venture (JV), Hybrid (GCC+ODC), and Co-location within Infosys Campuses. This flexible approach enables clients to tailor GCC solutions to their strategic goals and scalability needs.
Access to over 113 million candidate profiles through trusted recruiting platforms ensures the right talent mix from the outset. A proven track record of hiring more than 160,000 full-time professionals for GCC clients demonstrates our ability to fuel GCC scale-up with end-to-end staffing support. Infosys Springboard, our flagship digital learning and upskilling platform, complements the world’s largest corporate university infrastructure to build a sustainable pipeline of enterprise-ready talent. Through this ecosystem of over 500 classrooms, 25,000 seats, and 1,000+ instructors, teams are continuously reskilled to meet evolving needs. For specialized requirements, Infosys also enables Nano-GCCs or Centers of Excellence with ring-fenced teams of developers, SMEs, and domain experts focused on niche services or innovation-driven projects.
Our GCC offerings are empowered by the combined strength of cutting-edge platforms like the Infosys Agentic Foundry for building and scaling reliable AI agents, EdgeVerve AI Next as the unified platform to run applied and agentic AI at enterprise scale, and Infosys Topaz to embed AI-first services and solutions throughout the GCC lifecycle. These AI capabilities enable large-scale automation, actionable predictive insights, streamlined operational intelligence, and significantly enhanced customer experiences, driving measurable outcomes including a 20-25% reduction in manual IT support efforts, 15-20% faster development cycles, and up to 30% cost optimization.
The Infosys GCC Advantage
Every GCC we build is backed by years of proven delivery experience. Our track record demonstrates the speed, scale, and efficiency we bring to our GCC services.
Proven track record of GCC engagements for leading enterprises across industries
20+ years of global GCC IT services delivery and GCC setup experience
9-12 months faster setup leveraging Infosys facilities in 20+ cities and day-one seed teams
35-40% savings over 3-5 years in select engagements
How We Deliver
Our engagement models allow clients to choose complete lifecycle management or targeted capabilities. Our process adapts to the selected model, ensuring speed, security, and alignment with business priorities.
Design
Define the operating construct, governance approach, and capability roadmap in alignment with business objectives.
Ramp
Set up the GCC using the agreed construct. This may include establishing facilities, onboarding seed teams, activating selected capability modules, and expanding capabilities through recruitment, training, transition, or integration with enterprise systems.
Deliver
Fulfil the defined scope leveraging AI-enabled delivery, while ensuring performance, compliance, and the ability to evolve GCC offerings as business needs change.
Infosys Partnerships across the GCC lifecycle
Baselining current processes and operating model
Business case build and opportunity sizing
End-state process, target org and operating model design
Talent acquisition, recruitment and on-boarding
Legal entity creation
Tax and accounting
Real estate facilities
