Pega-Infosys: A strategic alliance

Pega is the leader in cloud software for customer engagement, customer service, and digital process automation. The world’s most recognized brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while keeping their brand promises. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet customer and employee needs and drive digital transformation globally. Pega enables higher customer satisfaction, lower costs, and increased customer lifetime value.

Infosys is a Strategic Consulting Partner for Pegasystems providing business advisory, planning, project management, and implementation services to customers. Together, Infosys and Pega have implemented multiple transformation projects for Fortune 500 companies. Infosys has also been at the forefront of designing and implementing its own innovative solutions on the Pega platform. A global pool of over 1000 consultants helps us deliver world-class solutions to our clients.

For more information, visit Pega's website:

Pega’s service offerings:

Pega and Infosys have been working closely with each other over the years. We were one of Pega’s first and oldest platinum partners and are currently a strategic consulting partner. The partnership continues to grow, and customers reap tangible results from a powerful combination of Pega’s industry-leading technology innovation and top-tier industry solution offerings. The relationship spans across segments such as telecom, financial services, insurance, healthcare, manufacturing, and life sciences.

Our service offerings combine the power of BPM, robotics, and artificial intelligence (AI) to transform the business value chain. They are as follows:

  • Enabling customer centricity: Convert systems of engagement to systems of differentiation by reimagining customer journeys and providing seamless experience across channels and real-time personalization for end-users.
  • Digitization: Leverage BPM, Robotic process automation (RPA), and AI to transform the complete business value chain. Achieve up to 50 percent increase in business efficiency while delivering great digital customer experiences.
  • Rapid business application development: Use low-code development platforms and Agile techniques for rapid delivery of business applications while accelerating time to value.
  • Contact center transformations: Innovate to deliver great customer service by adopting the right strategy, while optimizing operations and systems for optimal customer engagement and efficiency.
  • Automation: Simplify and automate complex manual operations, legacy processes, and white-spaces between platforms using BPM and RPA.

For further information on our services and the Pega offerings please follow the links below:

Industry Solutions

Digital Process Automation

Infosys and Pega have a had a partnership over a number of years, we have delivered multiple project outcomes as Pega’s products have evolved. Infosys has the capability of delivering Software + services packages to offer a single point of ownership on each project. For more information, please follow the link below:

The Importance of the Infosys/Pega Partnership to Clients