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Michael Mayernik – IT Operations Manager at Versum Materials, speaks about how the Infosys partnership with Versum Materials has enhanced and transformed Service Management at Versum. Versum Materials recognized the need to implement an effective service management program for their infrastructure and application landscape while still providing a strong governance framework across all vendors. Infosys designed and integrated ServiceNow Solution and deployed a service excellence office to help manage and govern all of the ITIL processes across multiple vendors. Adopting the Infosys Enterprise Service Management Café and other associated Service Management capabilities has transformed Service Integration and Management at Versum and has really set Versum on the path of Service Experience transformation.