Infosys Enterprise Service Management Café

Overview

Infosys Enterprise Service Management Café, an AI-powered solution built on the ServiceNow platform, delivers a 40% acceleration in implementation timelines. Benefit from 100+ deployment-ready applications and pre-configured industry solutions designed to optimize workflows and embed best practices across diverse industries.

By harnessing the power of the Now Platform's AI, featuring intelligent Agentic AI and GenAI agents, the Café enhances rule-based processes with intelligent automation, dynamic decision-making, and personalized, context-aware insights.

Workflows

Pro Plus Bot Factory
Data Workflow Fabric
Agentic AI for IT and Beyond

Sales and Order Management
Customer Service Management
Field Service Management

Service Management Suite
AIOps Observability
Technology enabled risk management

Employee Experience
Employees Journey maps
User Personas

Citizens Development
ERP Modernization
Rapid Application Development

ServiceNow accelerator with AI-powered ready-to-deploy code across industry workflows

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Leveraging our industry-first, AI-first approach, this solution significantly enhances your out-of-the-box ServiceNow experience. By consolidating and rationalizing existing tools and providing over 100+ functional plugins, we empower enterprises to manage always-on service environments, boost customer satisfaction, and drive persona-based user adoption of the ServiceNow platform.

Leverage the Infosys Enterprise Service Management Café and accelerate the business transformation to experience value realization through:

Rapid Deployment – reduction timelines by 30%
Deploy AI Agents to drive productivity improvements for Users, Agents and Developers
Drive Platform adoption with effective use all capabilities on ServiceNow
Cost Optimization for licenses and subscription management
Improved User Experience with Self Service with 25% improvement in CSAT
Enhanced Operational Efficiency with Gen AI and Automation workflows
Scalability and Flexibility, Meet Compliance standards

Challenges & Solutions

Infosys Enterprise Service Management Café has 100+ ready to deploy solutions available to help organizations rapidly improve the platform readiness time (~40-50%)

Infosys Enterprise Service Management Café tackles slow, complex ServiceNow implementations for diverse industries by offering over 100+ pre-built, AI-powered solutions tailored to specific sectors enabling rapid optimization of workflows, drive platform adoption with Digital Experience Index (DEI), enhanced user experiences, and significant operational efficiency gains through intelligent automation and industry-specific best practices.

Infosys Enterprise Service Management Café enables organizations to navigate their AI transformation journey by providing a comprehensive AI maturity assessment framework & in-house AI Bot Store solution that bridges strategic AI vision with autonomous predictive workflows & Generative AI powered AI Agents capable of enhancing productivity & experience across the key personas.

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