- Service Experience Transformation
Business scenarios are changing faster than ever before. To respond effectively to these changes, organizations must ensure equitable allocation of resources for customer as well as employee requirements. Engaged employees are critical to ensure delightful customer experience.
Employee experience (EX) is one of the most important target metrics for leaders today. As the nature of work evolves, senior leadership across organizations are looking for new ways to create dynamic enterprises that empower employees and elevate the work experience.
ServiceNow Human Resource Service Delivery (HRSD) is a cloud-based solution that leverages the power of workflows to automate HR processes. The unified platform streamlines employees’ interactions with different HR systems. It also improves service delivery through modules like case and knowledge management, employee service center, enterprise onboarding, employee document management, and virtual agents.
Infosys Human Resource Service Delivery solution of the Enterprise Service Management Café, part of Infosys Cobalt, comes with pre-built go-to-market solutions tailored over the ServiceNow HRSD product. It offers faster transformation of HR delivery aligned with employee needs, resulting in enhanced employee experience.
HRSD ServiceNow Suite implementation
HRSD process and solution simplification
HRSD unified platform – Integrate core HCM
HRSD employee service center UX design
HRSD security, access, encryption set up
HRSD analytics and dashboards
HRSD strategy and architecture
HRSD unified document management
Organizational change management
Standardize the interactions, and fulfillment of employee inquiries and requests with Case Management. Thus, improving organizational efficiency and making it easier for employees to get the services they need
Knowledge Management module captures and shares information by creating knowledge base articles on popular topics and frequently asked questions
Provide a single place where employees can quickly get all the services they need with Employee Service Centre
With the implementation of Enterprise Onboarding, automate onboarding and other employee lifecycle events that span multiple departments
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