- Service Experience Transformation
Enterprises are constantly looking for ways to become more efficient. In a dynamic enterprise service management landscape, improving productivity while delivering a superior service experience is needed to ensure business continuity.
Transforming the service experience digitally
Together with ServiceNow, Infosys has developed a suite of offerings that helps enterprises transform their enterprise service management landscape to delight all stakeholders. IT and business users can seamlessly access data and workflows, allowing them to work effectively and address end-customer problems with ease.
Powered by AI, these offerings amplify automation, modernization and transformation of enterprise-wide processes, thereby delivering smart and intuitive experiences for employees and customers. It ensures always-on service delivery so businesses can enjoy productivity savings, higher efficiencies and an innovation culture across the service experience continuum.
To strengthen our enterprise service management offerings, which are part of Infosys Cobalt, we acquired GuideVision – one of the largest ServiceNow Elite Partners in Europe. This strong suite of IP tools and accelerators is now set to elevate your enterprise service experience transformation.
Leveraging the cloud-based ServiceNow platform, Infosys brings in domain expertise to build industry specific-solutions that address unique customer problems across verticals such as financial services, telecom, retail, and manufacturing, to name a few.
As part of Infosys Enterprise Service Management Café, we provide solutions for the following key areas:
IT service management
These end-to-end IT service management solutions drive metric-based improvements by enabling:
IT operations management
These solutions help IT users streamline operations at greater efficiency through always-on monitoring capabilities such as:
IT business management
These ready-to-deploy solutions for IT business management include project as well as application portfolio management with features such as:
Human resource service delivery
These ready-to-deploy solutions ensure complete HR service management including:
Workplace Service Delivery
Our end to end offerings transform the workplace by modernizing employee experience with:
Customer service management
The Infosys ServiceNow-based security operations solutions give clear visibility into the security portfolio. They help global organizations integrate different security tools so IT, security and business units can seamlessly collaborate with each other. Organizations can also respond quickly to security breaches and vulnerability, thereby reducing risk. Key capabilities include:
Integrated Risk Management (GRC)
Our ServiceNow based integrated risk management solutions help organizations to comply with external regulations, manage policy or compliance exceptions, assess and monitor risks and mitigate controls. Key capabilities include:
NOW Platform App Engine
We provide solutions for all custom app related engagements. With a deep experience in design, development, and implementation of Service Management solutions for all industry verticals, we help organizations in the following areas pertaining to custom app work:
Connect with our ServiceNow experts and transform your enterprise service management landscape today.