- Service Experience Transformation
Together with ServiceNow, Infosys suite of offerings are enabling enterprises stay resilient in unprecedented times such as COVID to empower employees with workflows that are always accessible and that help them to work better with other existing systems and processes so as to continue to deliver great experiences.
Powered by AI, we amplify your potential to automate, modernize and transform enterprise-wide processes, to deliver smart, intuitive experiences for your employees and customers. Allow us to manage your always-on service delivery landscape, so you create the productivity savings and efficiencies you need to drive innovation across the enterprise service experience continuum.
There are a host of offerings which include offerings for IT as well as Enterprise Service Management.
We offer end-to-end service management solutions that include process harmonization, technology platform implementation, service integration & management, CMDB setup, software asset management and driving metrics based improvements.
We offer ITOM solutions such as Discovery, proactive Infrastructure Monitoring, Application Monitoring, Service Orchestration, Event and Cloud Management.
IT Operations Management
We offer ServiceNow based solutions to deploy HR Service Management solutions for global organizations. Our Enterprise Service Management suite – ESM Café has ready to deploy solutions for HR Service Management, Onboarding / Offboarding, Payroll management and HR analytics.
HR Service Management
We offer ServiceNow based Customer Service Management solutions for global organizations. Our Enterprise Service Management suite – Infosys Enterprise Service Management Café has ready to deploy solutions for Customer Service Management.
Customer Service Management
Project Portfolio Management and Application Portfolio Management are key areas in IT Business Management. We offer ServiceNow based IT Business Management solutions such as Demand Management, Project Portfolio Management and Application Portfolio Management. Our Enterprise Service Management suite – Infosys Enterprise Service Management Café has ready to deploy solutions for end-to-end Project Portfolio Management.
IT Business Management
We offer IT Service Management solutions for all industry verticals such as Pharma, Insurance, Financial Services, Retail, Manufacturing, CPG etc. We have deep experience in design, development, and implementation of Service Management solutions for all industry verticals.
Industry Vertical Solutions