Leverage ServiceNow Financial Services Operations to provide a single interface for logging, tracking, and managing customer grievances.
Provides end-to-end visibility of complaints to the helpdesk and proactive communication to customers reducing the number of follow-up interactions.
Integrates with regulators like CFPB, FCA and social media backed by ServiceNow-enabled ‘intelligent workflows’ to provide seamless internal processes for resolution within stipulated SLAs.
Captures complaints across communication channels, resulting in consistent resolution within SLA, reduces duplicate complaints and provides transparent updates to customers.
