Offerings
Infosys Customer Services 360 for Manufacturing
Overview
Manufacturing business scenarios are changing faster than ever before. To respond effectively and efficiently to these changes, organizations must ensure equitable allocation of resources to customer in order to enhance after sales services experience.
Customer experience being one of the most important target metrics for growth of manufacturing business directly impacts brand image and customer retention.
Infosys Customer Services 360 for Manufacturing, part of Infosys Cobalt and listed on ServiceNow app store, transforms the customer service experience with digital interventions in after sales manufacturing services. Focused on empowering service technicians and contact center executives with the right information, technical help and the appropriate digital tools, the solution is designed to provide more efficient, agile and quicker customer service.
Transforming after sales services with a focus on empowering contact center executives and field technicians with technology to improve their productivity.
Talk to our expertsCustomer Services 360 Features
Single View of Customer
Remote diagnosis
Dynamic Scheduling
Service Cost Estimate
Technician Collaboration
Expense and claims management
Cognitive knowledge Management
Automated case creation through IoT
Challenges & Solutions
Resource Center
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