Continuous service assurance begins with artificial intelligence and machine learning

Overview

AIOps leverages artificial intelligence (AI) to optimize IT operations by reducing ‘alert noise’ and enhancing troubleshooting processes. It eliminates 90% of incidents to be reassigned to operations teams via proactive management and anomaly detection.

AIOps uses machine learning (ML) models to ingest data from existing monitoring tools and incident management. It prompts the IT operations team about the root cause, which reduces the mean time to repair (MTTR) significantly.

AIOps adopts an enterprise approach that transcends technology. Mature enterprises that understand the limits of manual work are pivoting to AIOps and identifying tasks with context-based automation.

Infosys’ multi-layered AIOps solution, part of Infosys Cobalt, offers visibility and observability, while facilitating better collaboration and actionability to enhance IT operations.