- Service Experience Transformation
Infosys ServiceNow Workplace Service Delivery offers multi-years of facilities management consulting services and solutions comprising of ready-to-deploy code that makes implementation faster to transform the workplace.
Our offerings modernize the employee workplace experience for a new era of distributed work by delivering digital workflows that create great experiences while optimizing technology and processes to unlock productivity for employees and the enterprise.
Workplace Service Delivery, powered by the Now platform, acts as a one stop solution in providing employees and managers with a single platform to manage workplace service-related activities which will significantly reduce the time spent by 50 percent. It creates a unified, consumer style employee service experience across facilities and employee delivery services with native mobile apps, efficient automated processes, and intelligent workflows. The solution reduces the complexities employees face with a unified service center and breaks down silos with cross departmental digital workflows.
Workplace Service Delivery Functionalities
Chabot and Virtual Agent
Reporting and Dashboard
Automated Case Routing
Integration with 3 Party Systems
Workplace Service Delivery provides an integrated platform for multiple stakeholders with autonomation services to optimize manual effort involved.
Workplace Visitor Management offers a platform to easily register guests, route visitor access approvals, provide automated workflows to mitigate manual intervention
Workplace Reporting and Dashboards provides insights to make better decisions on scheduling maintenance, cleaning, sanitization activities, accessing workplace services. Facilities managers are in better shape to make right decisions in various facilities management services.