A leading US Regional Bank offers retail and commercial banking products and services to individuals, small businesses and commercial industries. The bank was looking to transform their customers’ experience by automating their existing complaints management process to manage customer complaints seamlessly.
Infosys built a Complaints Management solution on ServiceNow’s cloud based platform and delivered this centralized, highly configurable solution as part of its Enterprise Service Management Café offering with anytime-anywhere accessibility and faster go-to-market advantages to transform the bank’s customers’ experience digitally.