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An American aircraft manufacturer wanted to consolidate terabytes of manual data into a system that customized OEM data for maintenance and delivery teams of airlines.

Infosys implemented a digitization program to provide technical support by streamlining release management and replacing diverse data formats with one easily consumable format.

Key Challenges

  • OEM data was shared with airlines in paper and CD / DVD formats
  • Lack of systematic release management resulted in duplication and redundancies

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The Solution

Streamlining technical support with sophisticated digitization

Infosys designed and developed a system to disseminate the latest technical information among airlines in a format that is easy to consume via several channels.

The new system enables the aircraft manufacturer to release data-centric content in S1000D XML format with 2D color illustrations and realistic imagery. It enables the enterprise to release new and updated product data every month, while supporting ad hoc releases. Airline clients can access data via offline and online channels on smart devices.

Digitization and automation enhance technical support

  • Easy access to product data
  • Robust technical support for airlines
  • Reduced technical support overheads
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Benefits

Infosys implemented an advanced digitization program

Single source of truth delivered updated technical support data to airlines

Single source of truth delivered updated technical support data to airlines

Process automation ensured operational excellence while eliminating human intervention

Process automation ensured operational excellence while eliminating human intervention