An electric and gas utility in central America serving 2.4 million electricity customers and 900,000 natural gas customers sought a scalable solution leveraging mobile technology to manage operations while integrating disparate systems.
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Infosys automated workforce management at the utility by aligning work and asset management processes, retiring legacy applications, and implementing a centralized solution.
Our team integrated ClickSoftware’s Click Field Service Edge (CFSE) with the ARCOS resource management solution for crew management, undertook integration with IBM Maximo, CSS and outage management system, and managed 100+ integrations with legacy systems, ERP, and mobile for a seamless field force user experience.
Our solution empowers the field force with timely and accurate information about issues experienced by customers and visibility into field visits in the pipeline. The new system integrates several systems for superior flow of data and information.
The new system provides a dashboard view with customized out-of-the-box reports offering real-time status of utilization, capacity, and customer locations requiring work.
Established a standardized work management process across electric, gas, distribution and transmission
Improved field workforce efficiency by 10%